What is the Admissions Process?

        The flow chart below describes the admissions and enrollment process. 

 How long is the process, from admissions to the time I start taking calls?

Once you have completed all the admissions steps which could take you less than 2-3 days, your next step will be to enroll in the certification course. 

 What will cause me to fail the background check?

Anything causing your criminal record to come back as Not Clear. 

 Why a semi-monthly service fee is charged?

The service fee is charged for the infrastructure provided, including the 24-Hour Client Technical Support Help Desk and StarMatic scheduling system. Semi-monthly service fee is currently $22.50 and is deducted twice a month from every ACP’s. The Service Fee is only applicable when your business is generating revenue of at least $45 for that month. 

  Why do we need a dedicated analog phone line?

Inbound calls will come to this line and as such, you need to be 100% available to take calls. The telephone needs to be an analog line and should not have any features such as call waiting, integrated voice mail, long distance, etc. 

  Can an ACP work full or part time?

You can actually service as many hours as you would like from the minimum required. For example, if the client application requires 20 hours, you can service from 20 hours and up. 

  How does pay works for the services that it renders to the Client?

Via direct deposit into your bank accounts twice a month on the 28th (covering the 1st-15th days of the month) and 14th (covering the 16th through last day of the previous month). 

  What operating systems are supportive?

Below are the minimum Software requirements that must be in place to provide service 

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